Thank you for taking time to go over these salon policies and if you have any questions, please email ourguest@vividatlanta.com. We look forward to serving you soon.
SERVICE ADJUSTMENTS
We are committed to delivering the best salon experience and results for your hair services. Building a relationship with you, our guest, is top priority and we welcome the opportunity to adjust any part of your service to your satisfaction. Kindly give us notice within 7 days of your service. We will schedule with your stylist to make any adjustments needed. We want you to feel safe communicating your needs. It is our goal for you to be satisfied with your experience at Vivid.
PRODUCT EXCHANGE
We take pride in educating our guests about the products we use to achieve and maintain your look. If you are not satisfied with your take home products, please let us know within 30 days. we will gladly apply full value of lightly used Redken and Pureology products purchased at Vivid Morningside or Vivid Decatur, toward another product of your choice.
CANCELLATIONS
We kindly ask for a 36-hour notice should you need to cancel your reservation. Anything less than makes it difficult to fill our stylists’ valuable time. In an effort to respect the time of our salon guests and stylists, any appointment cancelled within 36-hours or less will result in a 50% charge of service total.
NO SHOWS
We understand life gets hectic and things fall off your radar, which is why we ask for your email address and mobile number to remind you of your upcoming salon reservation. In an effort to respect our stylists’ time and livelihood, all no shows will result in 100% charge of service total.
LATE ARRIVALS
Our goal at Vivid is to create an exceptional experience for our salon guest and to offer a fun, creative and relaxing work environment for you and our team. Late arrivals tend to create stress and compromise experience for stylists and other guests. Out of respect for other guest’s time and quality for all reservations throughout the day, we may elect to reschedule guests running 15+ minutes late.Parking and traffic are always a challenge here in Atlanta and Decatur, so please plan your commute to the salon accordingly.
CHILDREN AND PET POLICY
We love your children and your pets as much as you do, we promise! Children receiving salon services are welcome in the salon of course. The salon is not a safe space for unattended children or pets. For safety reasons and insurance purposes, children not receiving services must be accompanied by a caretaker. As for your furry children, it is not State Board compliant to have pets in the salon unless of course it is a service pet. We appreciate you understanding.
ACCEPTED FORMS OF PAYMENT
We accept cash, Visa, Mastercard, AmEx and Discover cards. We also allow stylist gratuities on your card and of course cash gratuities are always appreciated.
DEPOSITS
Due to the cost, time and/or complexity of certain salon services, we require a non-refundable 50% deposit for certain reservations, including, but not limited to, Keratin treatments, hair extensions, complex color corrections and off-site event styling.